JETE Indonesia – JETE offers a 2-year official warranty for every original product, ensuring that any factory-related issues are properly handled. To make use of this warranty, it’s important to understand how it works and what the two different logos on our products mean. Here’s everything you need to know.
Warranty Logo Guide
Look for the two-year logo on your box. The white ring logo with the words “Garansi Rusak Ganti Baru Tukar Sepuasnya” means Replacement on Defect, your unit can be exchanged for a new one when a factory fault is confirmed within two years.
The solid orange circle logo without the ring means Service Warranty, your device is repaired within the two-years, rather than swapped. These logos are usually printed on the front or side of the box, and may also appear on the product’s page. Keep your box and take a clear photo of both the logo and your receipt to make the verification process faster.
Understanding Your JETE Warranty Coverage
When you buy a JETE product, it automatically comes with a warranty designed to protect you from factory defects and ensure you enjoy a worry-free experience. To make things clear, here’s what your warranty does and does not cover.
What’s Covered
Your JETE warranty protects against functional faults that aren’t caused by user error. In simple terms, if your product stops working as it should through no fault of your own, you’re covered. Some common examples include:
- The device won’t power on
- Audio isn’t detected
- Indicator lights don’t work
- Battery issues or malfunctions
If any of these issues occur within the warranty period, you won’t be charged for replacement or repair services. Everything related to the covered fault will be handled at no additional cost.
What’s Not Covered
The warranty does not apply to damage caused by misuse or external factors. Here are some examples of cases that are not covered:
- Cracked or broken parts
- Burns, scorching, or signs of overheating
- Damage from drops or impacts
- Water damage or submersion
- Unauthorized modifications or repairs
- Storage or use in unsuitable environments
- Repairs done by third-party services
- Missing or incomplete warranty card details
- The warranty period has already expired
Please note that accessories included in the package (like charging cables or adapters) are not covered by the warranty. Coverage only applies to the main device.
Product Exceptions
Some JETE products are only eligible for initial checks at purchase and do not have extended warranty coverage. These include:
- Non-battery products such as holders, bags, tripods, mousepads, running bags, straps, and soft flasks
Meanwhile, certain product groups are handled through service repair rather than full replacement. These include:
- JETE Speakers SB1 and SB2
- Power stations
- Video conference devices
- Smartwatch software issues
How to Claim JETE Warranty
If your JETE product isn’t working properly and you think it’s covered by warranty, don’t worry. Claiming your warranty is simple. Just prepare a few things and follow these easy steps.
What You Need to Prepare
Before submitting your claim, make sure you’ve got these items ready. They’ll help speed up the verification process:
- Purchase receipt with the store name and transaction date
- Warranty card completely filled out by both the seller and buyer
- Original product box and all contents
- Having these items ready helps the team verify your claim faster, so the process goes more smoothly.
Where and How to Claim
You can claim your JETE warranty in two ways, by visiting a JETE Official Store or by contacting JETE Customer Service online. If you live outside Indonesia, your product needs to be shipped to a JETE store in Indonesia before the claim can be processed.
Option 1: Visit a JETE Official Store
- If you prefer handling things in person, visiting an official store is the best choice. Here’s what to do:
- Bring your product, receipt, warranty card, and box to the nearest JETE store.
- Explain the issue clearly to the JETE staff.
- The retail team will check the product condition.
- Your claim will be evaluated based on warranty rules.
- If it’s approved and the product has replacement-type coverage, you’ll get a new unit.
- If it’s under service-type coverage, your product will be repaired.
- If the claim isn’t approved, the team will explain why and may ask for clearer photo or video evidence before you resubmit.
- This method is perfect if you want quick confirmation and direct communication with the staff.
Option 2: Claim Online Through Customer Service
If visiting a store isn’t convenient, you can easily file your claim online. Here’s how:
- Contact JETE Customer Service at 0812-1739-3609.
- Give a clear explanation of the issue along with photo and video evidence.
- Follow the instructions given by the customer service team for shipping and processing.
- The online option is great for those who live far from a store or prefer to handle everything remotely.
Filing a JETE warranty claim is designed to be quick and hassle-free. Whether you visit a store or submit your claim online, having all your documents and the product ready will make everything faster and easier.
If you face any issue during a claim or have questions, contact JETE Customer Service at 0812-1739-3609 or send your message through the Contact Us page on the official JETE website.
